Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, and in its original packaging with all included accessories, manuals, and components. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at support@techcarauto.com with your order number and the reason for your return.

If your return is accepted, we will provide you with return instructions and the appropriate return address. Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

You can always contact us with any return questions at support@techcarauto.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible at support@techcarauto.com.

Please include your order number, a description of the issue, and photos or videos showing the problem when applicable. We will review the issue and work with you to provide an appropriate solution.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Products that have been used, altered, modified, or damaged after delivery

  • Products showing damage caused by improper installation, misuse, or normal wear and tear

  • Custom or personalized products

  • Gift cards

  • Items specifically marked as final sale, where permitted by applicable law

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

If you are returning an item because it is defective, damaged upon arrival, or incorrect due to an error on our part, please contact us for return instructions.

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, return shipping costs may be the customer's responsibility.

Do not send a return until you have received return instructions from us.

Exchanges

The fastest way to receive a different item is to request a return for the item you currently have. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.

The product should be returned in the condition required by applicable law. Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@techcarauto.com.